from www.agilemanagement.net/index.php/blog/Anatomy_of_an_Operations_Review/

I get asked what we present at operations review every month.
…

• action items from last time
• [biz value - ] financial … sales … etc
• [overview] budgets … vs actual
• guest … from business … how they rely on IT …. helps connect
• metrics [of value]

sw eng: sustaining eng.stats

downstream value chain partners

change, successful or not

help desk, tickets, root causes